Support

What kind of SIM card does 2G watch support?
  1. Watch supports international standard 2G SIM cards.
  2. Please make sure the SIM card has applied for Caller ID function and 2G voice and data service .(please consult your local Operator/Carrier for details)
  3. The SIM card must support: GSM 850/900/1800/1900
  4. The SIM card must be fit for the size of the watch. For details, see the User Manual.
  5. Direction to install: Nano SIM card: The unfilled corner must be in the bottom right side .(Micro SIM card: The unfilled corner must be in the top left side)
  6. SIM card installation: Please turn the watch off before. Remove the screws from the SIM card cover. Push the SIM card gently to the SIM card slot of the watch until you hear a “click”.
  1. Watch supports international standard 4G NANO SIM card.
  2. The SIM card should have a month or annual service plan that include voice and data services.
  3. Make sure it has a good signal coverage in your area.
  4. Confirm that the 4G frequency bands of the SIM card Operator/Carrier meets the watch requirements .(Please consult the seller or the operator)
  5. Direction to install: The unfilled corner must be in the bottom right side.
  6. SIM card installation: Please turn the watch off before. Remove the screws from the SIM card cover. Push the SIM card gently to the SIM card slot of the watch until you hear a “click”.

Your watch needs to connect to the Internet first. Open the item on your watch, Settings – Device Setting – Time Zone, tap correct time zone and save.

Turn on the watch screen, tap the power button five times quickly, select Reset by sliding down to the bottom of the screen and follow the instructions by the watch. Although the reset will not unbind the watch with APP, but the data in the watch will be erased.

  1. Consult the operator. (Whether the SIM card supports voice calling service and whether VOLTE service is enabled)
  2. Open the Dialer of the watch to dial by adding country calling codes or area codes before the phone number.
  3. Please check the status of your SIM card. (put it in the phone, and check if it can browse websites and make phone calls)
  1. Refer to the FAQ “SIM cards supported by the watch”.
  2. Restart the watch.
  3. Check whether the binding code on the back of the watch is consistent with the binding code displayed in the QR-code of second page of the watch.
  4. Set correct APN. (please consult seller and Operator/Carrier)
  5. Change another SIM card for watch.

The watch standby time depends on the Tracking Setup and frequency of use. The higher the positioning frequency, the more obvious the power consumption. It is recommended to turn off the positioning setting or select a 60- minutes positioning interval. Normally, the watch can remain in standby mode for about three days.

  1. Please consult your local Operator/Carrier to check if your area still has 2G network services.
  2. Restart the watch.
  3. Whether the watch have a signal bar, stable G and the arrow of up and down icon. If not, please contact the seller and provide the IMEI number.

The language of the watch is determined by the SIM card inserted for the first time. If you want to switch to other languages, please refer to the Settings of the watch.

Your watch needs a SIM card to connect to the Internet. Open the watch Settings, scroll down to find TimeZone, uncheck Automatic date & time or Automatic time zone, tap the option to select and set.

What is admin account/how do I change it?

The first account who bind the watch is considered as default admin account. It can’t be shifted to other users unless admin account unbinds the watch. Admin account has access to all the functions in App, while other accounts only has access to part of the functions. If admin account needs to be replaced, please log in that admin account and unbind the watch. And you can use a new account to bind the watch as a new admin account.

Log in admin account to App, Settings – Baby Avatar (little above central of the page), and click the phone to modify it.

Log in admin account and go to Settings – Account setting to modify it.

Log in App – Settings – About Device – Unbind (Or Delete).

  1. Please check whether the watch is online (Can sends messages to APP).
  2. keep the device fully charged.
  3. Reset the watch.
  4. Please log in the APP on a fully charged, unbind the watch and rebind the watch again.

Your watch and mobile phone must be online, then please log in to the App, fill in phone number of the phone and phone number of the watch correctly, go to Settings – Call Limit or Device Setting, and turn on that toggle.

  1. Check if the SIM card is in arrears (Put it into the phone, and check if it can browse websites and make phone calls).
  2. Try changing location.
  3. Restart the watch.
  1. The positioning accuracy depends on the positioning method. Indoor positioning error is large, outdoor open area GPS positioning error is small.

  2.  Log in the App and manually click the refresh button to refresh the location.

  1. Ensure that the phone and watch connect to network.

  2. Grant all permissions for App.

  3. Please open the App frequently, and keep it in the background.

  1. Check if the watch has the Call Limit function turned on (open App Settings). After this function is enabled, if the number is not in the phone book of the watch, the watch will automatically refuse to answer.

  2. The watch will refuse all calls during the Class Mode.

  3. 2G watch refuses to accept strange numbers during in battery reserved mode.

Click Forgot on the login account page, and follow the instructions by App.

The ielov app connects to the ielov  4G Kids Watch, allowing parents to locatetheir children,communicate instantly, and manage safety settings. With support formultiple devices, ielov centralizes family tracking and protection in one user-friendly interface.

How do I bind the watch to the app?

The “Prevent Shutdown” feature might be enabled in the app. You can disable it by going to [More] – [Watch Settings] in the app and turning off the “Prevent Shutdown” switch.

The “Prevent Shutdown” feature might be enabled in the app. You can disable it by going to [More] – [Watch Settings] in the app and turning off the “Prevent Shutdown” switch.

The “Prevent Shutdown” feature might be enabled in the app. You can disable it by going to [More] – [Watch Settings] in the app and turning off the “Prevent Shutdown” switch.

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